FAQ

Where do you ship from?

Orders are processed and shipped from our fulfillment partners and delivered directly to you.

How do I use the Glow at Home ritual?

Each tool includes simple instructions to guide your 5-minute self-care routine.

What if I’m not satisfied?

Contact us at firstyouwellness@gmail.com and we’ll make it right.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us at firstyouwellness@gmail.com to initiate a return or exchange. Items must be unused, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us at firstyouwellness@gmail.com within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

For now, we are only shipping to the US!

How long does shipping take?

All orders typically get delivered within 7-12 business days.

Do you offer free shipping?

Yes! We provide free shipping on all orders.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.